Live phone answering
Sub-1-second pickup. Latency-tuned for trades calls — sounds like a person, not a hold loop.
← THE STACKBS-04 · VOICE / LIVE PHONE · UNLOCKS · WEEK 4+
BS-04 · Voice AgentThe line picks up.
The line picks up.
And it knows the job.
Once the stack has earned it, the voice agent picks up live on your business number — books appointments on the call, escalates emergencies to you, and never goes to voicemail. The agent comes online when you say so.
What it does
What it actually does.
Your number
Routes through your existing business line. No port required, no new number to teach customers.
Earned-trust unlock
Only activates after the SMS agent has handled hundreds of threads of yours. You decide when.
Smart escalation
On emergency calls or out-of-scope work, hands off live to you — keeps the customer on the line.
Voicemail summaries
Voicemails get transcribed, summarised, and ranked by urgency. No more wading through 12 messages.
Spam triage
Blocks robo-dialers. Routes vendor calls to a separate queue so you only see customer calls.
Calendar handoff
Books appointments live, on the call, into your real calendar. The customer hangs up confirmed.
Transcript audit
Every call recorded, transcribed, and reviewable. Adjust voice and tone anytime.
The agent that picks up liveThe voice agent
The voice agent
comes last.
The SMS agent goes live in week one. Email in week two. Social in week three. The voice agent only picks up the phone once the rest of the stack has earned it — somewhere between week four and forever, depending on you.
LIVE CALL · (404) 555-0182● ACTIVE · 00:47
CALLER · 00:02Hi, I'm calling about a tankless water heater install. Is now a good time?
BS-04 · 00:04Hey — Mike's Plumbing front desk speaking. Yes, perfect time. Are you replacing an existing tank or starting fresh?
CALLER · 00:14Replacing. We've got a 40-gallon down in the basement.
BS-04 · 00:18Got it — typical install for a tankless swap runs $3,400 to $4,200. I can lock in a site visit tomorrow at 9am. Sound good?
SENTIMENTPositive · qualified
NEXT STEPSite visit · 9am
HANDOFFBooked in CRM
0.7sAverage pickup latencyFrom ring to first word.
9 in 10Calls handled without handoffOnce the stack is mature.
30%Of evening calls now bookThat used to go to voicemail.
+$7,400Average monthly liftOn customers using the full stack.
CAPABILITYBS-04NOTES
Pickup latency0.7sAvg from ring to first word.
Hours covered24/7Including emergency lines.
Handoff to youEmergencies onlyElse BS-04 stays on the line.
Booking depthCalendar + price + ETALives in your CRM by hang-up.
Voicemail handlingSummarised + rankedTop three surface to you.
Spam blockingOnVendor calls in a separate queue.
What it won't doThe honest list
The honest list
of limits.
Every AI receptionist company sells you on what their bot can do. Most won't tell you what it can't. We'll save you the discovery — here's what this agent doesn't do, so you can decide if it's right for you.
- Won't go live on day oneBS-04 unlocks at week 4+, after the SMS agent has handled enough of your real conversations to prove it knows the work. There's no “fast voice” option. That's the whole point.
- Won't dispatch a techIt books an appointment and notifies you. The actual routing of which tech goes where stays with you (or Dispatch, when that's ready).
- Won't handle complex multi-trade jobs over the phoneAnything that needs a real conversation — large remodels, commercial estimates — gets pushed to a site visit booked on the call.
FAQWhat you'd
What you'd
actually ask.
Why doesn't the voice agent go live on day one?
Because voice is the highest-stakes channel — the moment your agent picks up the phone, the customer is making a judgment call about your business in three seconds. SMS gives the agent room to learn your prices, your tone, and the actual shape of your conversations. By the time it answers a call, it's already had hundreds of yours. Most other voice AI products skip this step and turn customers off.
Will customers know it's an AI?
If asked, it says so. But it doesn't lead with that — it leads with “Mike's Plumbing front desk, how can I help?” Most customers won't think to ask. The ones who do appreciate the honesty.
What CRMs does it integrate with?
Jobber, Housecall Pro, ServiceTitan, Tradify, ServiceM8 — and any CRM with a webhook or open API. Bookings land in your real calendar. We don't run a parallel system.
What if the AI says something wrong on a call?
Every call is logged, recorded, transcribed, and reviewable. If you flag a thread, we tune the agent and you can re-listen to the call to verify. In the first month of voice we sit with you on every flagged call.
Can I cancel anytime?
Yes. No contracts. We think you'll stay because the math is obvious — but you're never locked in. Your number stays yours, your data stays yours, your CRM stays yours.
Do you operate outside the US and UK?
Today, US and UK only. Australia, NZ, and Canada are on the roadmap. If you're in a market we don't serve yet, get on the waitlist and we'll let you know.
When the line picks up,
make sure it knows the job.
Live in week four or later — only when the stack has earned it.
Book a setup call →No contracts · Cancel anytime · Onboarding takes 2–4 weeks because we do it right.