The stack · 01 / 02 / 03 / 04

Four agents.
One front desk.

Each agent runs continuously on your number, in your voice, with your prices. They share one customer record across channels and never drop a thread.

BS-01 · TEXTLIVE · DAY ONE

SMS Agent

Texts back every missed call in under 60 seconds — in your voice, with your prices, on your number.

Mike's Plumbing · SMS Agent
ACTIVE · 47S AVG
● LIVE
Hey is this Mike's Plumbing? My water heater just started leaking, need someone today
2:14 PM
Hi! This is Mike's Plumbing — sorry to hear that. We can be there this afternoon. What's your address?
2:14 PM · BuildStack
KNOWLEDGE BASE50-gal install pricing · service area
HANDOFFMike (mobile) · Booked in CRM
Capabilities
  • Missed-call text-back< 60s reply on any unanswered call.
  • Two-way conversationNot a script. Qualifies, scopes, schedules.
  • Your price bookReturns ranges from your real numbers, not guesses.
  • Calendar handoffBooks into Jobber, Housecall, ServiceTitan, or .ics.
  • After-hours coverage24/7. Knows when you're booked and offers next slot.
  • Knowledge baseService area, brand list, FAQs, ETA windows.
BS-02 · INBOXLIVE · WEEK 2–3

Email Agent

Turns every after-hours inquiry into a booked job by morning. Replies, sends quotes, and follows up.

INBOX · david@…● DRAFT READY
Re: Quote on kitchen reno?
FROM MIKE'S PLUMBING · TO DAVID R. · 11:47 PM

Hi David,

Thanks for sending over the photos — we can do the kitchen reno you described. Based on a 12×14 layout with cabinetry, granite, and a tile backsplash, we're looking at $18,400–$22,800 all-in. That includes haul-off and a 2-year labor warranty.

I have crew availability the week of May 27. Want me to hold those dates while we firm up the spec?

— Mike
Mike's Plumbing & Remodel · (404) 555-0182

SENT VIA WARM DOMAIN✓ DELIVERED · INBOX
Capabilities
  • Warm sending domainYour own subdomain, warmed before send. Lands in inbox, not spam.
  • Quote follow-upsTwo-touch sequence on cold quotes, paced to feel human.
  • Lead intake formsReplies to web inquiries within 60s, weekends included.
  • Review requestsDay-after-job ask, branded, with a one-tap Google link.
  • CRM syncTwo-way with Jobber · Housecall · ServiceTitan · Tradify.
  • Brand-locked repliesSignature, tone, and template guardrails per business.
BS-03 · DMSLIVE · WEEK 3–4

Social Agent

Answers Facebook and Instagram DMs while you're on the job. Converts social inquiries into appointments.

META · BUSINESS INBOX● 2 NEW
f
Linda Park6:32 PM
Hey! Do you do AC tune-ups in Marietta? My system is making a weird buzzing sound.
BS-03 · DRAFTING REPLYHi Linda — yes, we cover Marietta. Tune-ups start at $89 and we can usually get out within 24 hrs. Want me to grab a time tomorrow?
ig
@homes_atlYesterday
Saw your reel on tile install. Do you do showers? Looking at next month.
BS-03 · SENT 47S AGOYes — shower tile is one of our most-booked. Sending you a quote form. What size shower?
Capabilities
  • Facebook MessengerReplies to page DMs in your voice. Routes ads-driven leads.
  • Instagram DMsHandles reel and story replies, plus cold DMs.
  • Comment-to-DM triggersAuto-DM when someone asks “DM me a quote” in comments.
  • Lead qualificationService area, urgency, scope — same shape as SMS.
  • Calendar handoffSends an .ics or a one-tap booking link.
  • Unified inboxSurfaces social threads next to SMS and email — one record.
BS-04 · LIVE PHONEUNLOCKS · WEEK 4+

Voice Agent

Picks up live on your business number — but only after the stack has proven it knows the job. You decide when it goes live.

LIVE CALL · (404) 555-0182● ACTIVE · 00:47
CALLER · 00:02Hi, I'm calling about a tankless water heater install. Is now a good time?
BS-04 · 00:04Hey — Mike's Plumbing front desk speaking. Yes, perfect time. Are you replacing an existing tank or starting fresh?
CALLER · 00:14Replacing. We've got a 40-gallon down in the basement.
BS-04 · 00:18Got it — typical install for a tankless swap runs $3,400 to $4,200. I can lock in a site visit tomorrow at 9am. Sound good?
SENTIMENTPositive · qualified
NEXT STEPSite visit · 9am
HANDOFFBooked in CRM
Capabilities
  • Live phone answeringSub-1-second pickup. Latency-tuned for trades calls.
  • Your numberRoutes through your existing business line. No port required.
  • Earned-trust unlockOnly activates after SMS has handled ~hundreds of threads.
  • Smart escalationHands off live to you on emergency calls. Holds the line.
  • Voicemail summariesTranscribed, summarised, and ranked by urgency.
  • Spam triageBlocks robo-dial. Routes vendor calls to a separate queue.
One record, every channel

Three agents. One screen.
Every hour.

Every SMS, email, DM, and (eventually) voicemail lands in one unified inbox tied to one customer record. You see what your front desk did while you were on the job — and pick up anything it kicked over to you.

INBOX · ALL CHANNELS
14 handled today3 awaiting you47s avg reply
SMS
Karen H.
Need someone today, water heater leaking
Booked 4:30 PM
2:16 PM
Email
David R.
Quote on kitchen reno?
Quote sent
11:43 PM
FB DM
Linda P.
Do you do AC tune-ups?
Qualified · ready
6:32 PM
SMS
+1 (404) 555…
Hello? Are you open Sunday
Replied · awaiting
8:04 AM
IG DM
@homes_atl
Saw your reel, do you do tile?
Qualified · sent calendar
Yesterday
Email
Greg T.
Re: Estimate for fence replacement
Follow-up scheduled
Yesterday

First reply
wins the job.

Make sure that's always you.

Book a setup call

No contracts · Cancel anytime · Onboarding takes 2–4 weeks because we do it right.